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To submit your first claim, go to any order and select
"Submit Courier Claim" from the More Actions menu.
Open Claims--This Week--Awaiting Response--Resolved--
Total Claim Value--Approved Value--Approval Rate--Avg Open Age--Overdue (>14d)--Archived--
All ActiveSubmittedAwaiting ResponseUnder ReviewRe-openedApprovedRejectedArchivedAll (incl. Archived)All Types
No claims foundClaims will appear here once they are submitted from orders.
0 selectedBulk action...Mark Awaiting ResponseMark Under ReviewApproveRejectArchiveRe-openApplyClear
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Notes History
Navigate to any order in your Shopify admin and click "More actions" then "Submit Courier Claim".Select the claim type (e.g. Lost Parcel, Not Delivered) and add any notes with context about the issue.The claim is saved to your connected Airtable base and the order is automatically tagged in Shopify (e.g. courierclaim_lost_parcel).Track, filter, and update claim statuses from this dashboard. Use bulk actions, export to CSV, or add follow-up notes as the claim progresses.